Making a complaint

We’re here to help

If you make a complaint to us, we’ll follow a process where we’ll:


  • Acknowledge your complaint within 5 business days and make sure we understand your concerns
  • Do everything we can to resolve the issues you’ve raised
  • Keep you informed and seek your feedback on how we’re progressing
  • Keep a record of your complaint and our actions to resolve it
  • Give you a contact name and details, as well as a reference number so you can follow up if you want to
  • Provide a final response within 21 business days (most complaints can be resolved much sooner than that)


If we’re unable to resolve your complaint within 21 days, or you’re not satisfied with the resolution we’re proposing, we’ll give you contact details for external dispute resolution.

When making a complaint you need to:


  • Gather documents and other information that support your complaint
  • Keep records of letters, names, times and dates relating to your complaint
  • Let us know how you would like the complaint to be resolved.

Contact Us

I have a: Question Suggestion Feedback Complaint 

How did you hear about us?

Contact Information

New Horizons Enterprises Limited
ABN 42 002 066 604

Call us: 1300 726 372
Email us:

Need more information? Message us below, or call on 1300 726 372

©️ 2016 New Horizons Enterprises Limited | ABN 42 002 066 604 | P: 02 9490 0000 | 15 Twin Road North Ryde NSW 2113

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